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Senior Customer Service Administrator

This role is at the heart of our commercial operation and is fundamental to helping deliver our customers' needs and requirements in a timely and efficient manner.

What does the role as senior customer service administrator entail?

You will speak with and develop a strong working relationship and understanding of our many loyal and long-standing customers, receiving their enquiries, orders and instructions for supply over the telephone, via email or by post.

 

You will, in line with our internal systems and quality management procedures, interpret and check our customers' needs and process the orders through to delivery scheduling, liaising with customers at every step of the way providing updates and support with the order flow.

 

You will develop an understanding of our products, their uses and performances and become familiar with the technical specification so that customers can have confidence in you and your knowledge of our products and services.

 

As the Senior Customer Service Administrator you will take the lead and offer guidance and support to other members of the customer service / commercial team.

 

You will help satisfy customers enquiries, changes and amendments to their orders and provide accurate updates about due delivery dates and order progress.

 

You will liaise with other internal departments; production planning to ensure the products are scheduled for manufacture, transport to plan and agree delivery dates and accounts to see through to invoicing.

 

In addition, there will be some daily, weekly and monthly internal administration duties to ensure records are kept and financial timetables are met. You’ll be involved in the recording, investigation and resolution of queries and assist in twice yearly stock takes.

The Benefits Package

This exciting role will provide job satisfaction every time a customer order is met on its promised delivery date and you will become a key part of the team when customers place their confidence and trust in you to handle, interpret and process their orders.

  • Salary of £28k to £34k based on experience
  • Discretionary profit share scheme after 12 months
  • Contributory pension scheme
  • Occupational sick pay scheme
  • Service bonus
  • 22 days holiday + bank holidays, rising by an additional 1 day per year to a maximum of 27 after 5 years’ service.
  • Working hours are 37.5 hours each week, Monday to Friday. 8.30am to 5.00pm with very occasional overtime as workload demands
  • Location – Widnes, Cheshire
Benefits Package

What we need from you – the applicant:

A “must have” is a proven record in customer order administration in a manufacturing or trade supplier situation (not retail).

 

Commitment to providing continued good customer service.

 

Good communication skills, easy to speak with and talk to customers and colleagues at all levels.

 

A can-do attitude – enthusiastic and keen to learn and develop as an individual and part of a team.

 

Computer literate – confident with windows-based systems, word, excel, outlook.

 

For the perfect candidate who excels in this role there is the potential to develop and progress within the business to lead the sales administration team or to other areas of the business including Business Development Management, Customer Service Management and beyond.

 

Applicants should provide a full c.v. detailing all educational qualifications and achievements, including further education and any professional qualifications, details of previous employment, dates, roles and job functions as well as a personal statement describing you and what you can offer us in this role.

 

Most importantly is to be able to demonstrate you have experience in a customer focused, customer service role within a manufacturing company or trade supply environment such as but not necessarily supplying the building trade, manufacturing, automotive businesses, or such similar industries but not retail trade or shop work.

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